All Pro Carbon Works Products carry a LIMITED LIFETIME WARRANTY AND CRASH REPLACEMENT POLICY to the ORIGINAL PURCHASER. THE WARRANTY IS NON TRANSFERABLE

All products must be registered to activate your warranty.

Pro Carbon Works warranties it's frames, forks and parts to be free of Material and Workmanship defects at Purchase for the intended lifespan of the product.

A Manufacturer’s Defect is anything deemed incorrect with the product upon purchasing it. We realize it may take some time to notice these types of problems, so we allow a 30-day period to identify them. Any product determined to posses such a defect will be replaced free of charge. However, the product in question must be shipped to Pro Carbon Works for inspection with a copy of the sales receipt. The item must be shipped pre-paid as we (Pro Carbon Works) are not responsible for shipping cost, damages, or lost items.  

If you damage a Pro Carbon Works product while in use, you can purchase a replacement or an upgrade at discounted Crash Replacement prices for the life of the Frame. This is for the Original Purchaser only, and is Non Transferable. Products purchased From Pro Carbon Works as or Crash Replacement Policy will be covered by our 30-Day Warranty against Manufacturer’s Defects only.

What the Limited Lifetime Crash Replacement and Warranty Does Not Cover

The Limited Warranty does not cover the following, but is not limited to:
• Defects in materials or workmanship caused by misuse, abuse or neglect. Such actions void the Limited Warranty, so you should avoid these actions.
• Defects in materials or workmanship caused by modification, accident, material removal, theft, improper assembly or fit, normal wear and tear, or caused during transportation.
• Defects in materials or workmanship caused by failure to maintain or service the bike properly or by a failure to follow all instructions and warnings in the Owner’s Manual.
• Paint or other normal “wear and tear” items such as seats, grips, tires, tubes, cables, brake pads and chains.
• Any labor charges associated with the Limited Warranty or cost of shipping the part to us.
• Any bike, part or product that is not sold by an authorized dealer. For example, a bike, part, or product that is sold by an outlet or through an online auction site.

Pro Carbon Works does offer a crash replacement program to the original purchaser who damage their equipment while riding. In order to be eligible for any warranty program, you must register your frame or part within 10 days of purchase. You can register online, please scroll to the bottom of the page.

All Pro Carbon Works Products must be installed by a Professional Bicycle Retailer. Pro Carbon Works is not responsible for any costs directly or indirectly involved in the assembly of your product. This includes, but is not limited to International Taxes, Duties and Shipping.

 Frames, Forks and Parts are typically used in racing and competition environments. Pro Carbon Works is not responsible for any damage, accident or injury sustained while riding. You must ride at your own risk and must take extreme caution while competing on your Bike. Full Safety Gear must be worn at all times, and you must ride on an approved, sanctioned and insured track. All Pro Carbon Works Frames, Forks, and Parts are designed for NON MOTORIZED use only. If not used appropriately or for an application not intended , all warranty, written or implied is void.

When returning any product to Pro Carbon Works product, it must be sent for inspection before we issue a Warranty or Crash Replacement. The item must be shipped pre-paid and insured. Pro Carbon Works is not responsible for loss, damage or mis delivery of a returned product. Pro Carbon Works also isn't responsible for shipping cost associated with returning an item.

If you have any problems with your Pro Carbon Works product, please contact us.